Questions about setup, billing, or the app? We respond to all support requests within 24 hours on business days.
For billing, account issues, or anything that needs a human:
support@optimizeaffiliate.comWe respond to all support emails within 24 hours on business days (Monday–Friday). Critical billing issues are handled within 4 hours.
Yes. You can connect AvantLink only, Impact only, or both. The dashboard, actions inbox, and daily digest all adapt to whichever networks are connected. You can add the second network later from Settings.
Yes, that's one of the main reasons brands with both networks use it. The dashboard shows unified revenue, clicks, and partner performance across both programs in one view. You can filter by network or see everything combined. The Actions Inbox and daily digest also pull from both simultaneously, so nothing falls through the cracks because you were focused on one network.
AvantLink and Impact are the two networks supported right now. Additional networks are on the roadmap — if yours isn't listed, email support@optimizeaffiliate.com and let us know which one you're on.
Click data for both AvantLink and Impact syncs automatically — no manual steps needed. Impact click data syncs each morning and may take up to 24 hours to appear after your transactions first sync. If clicks still show '—' after 24 hours, try a manual sync from the Dashboard.
Your data syncs every 6 hours automatically. You can also trigger a manual sync at any time from the Dashboard by clicking Refresh. The sync status badge in the top right shows when the last sync completed.
The digest sends at 7am in your configured timezone (set in Settings → Digest Settings). You can add multiple recipient email addresses. The digest is suppressed on days when all metrics are zero.
The agent runs nightly at 3am and on demand when you click 'Run Agent Now'. It analyzes your affiliate data and produces specific, actionable recommendations — not generic advice. Each action names a specific partner and a specific recommended action.
When you uninstall the app, Shopify sends us an app/uninstalled webhook and we immediately delete all of your shop data from our database, including API credentials, transaction history, partner data, and action history.
Yes. The Actions Inbox has an Export CSV button that downloads all current and historical agent actions. Contact support if you need a full data export.
For Impact: you need an Account SID and Auth Token from your Impact account settings. For AvantLink: you need your Publisher ID and API key from the AvantLink partner portal. Both require read access to transaction and partner data.